This statement provides a summary of what the Regulator does, the types of documents held, and how a person can access the information they are seeking.

The Regulator’s organisation structure

View the Regulator's organisation structure

The Regulator’s roles and responsibilities

View the Regulator’s roles and responsibilities

How the Regulator’s functions affect members of the public

The Regulator's functions support the recovery of people injured in motor vehicle accidents and protect motor vehicle owners against the financial impact of causing personal injury to other road users.

Public participation in formulating policies and the delivery of the Regulator’s functions

The Regulator invites public consultation on significant policies and initiatives.

Some examples of how the public can provide feedback include:

• by contacting the Regulator
• by participating in Regulator claimant surveys.

If you would like to contact us, the Regulator values your feedback.

Documents held by the Regulator

The Regulator’s obligations under the Freedom of Information Act 1991 (FOI Act) have been varied by the FOI Exempt Agency Regulations.

This means the Regulator does not release:

• information relating to a claim or action under Part 4 of the Motor Vehicles Act 1959
• information gained under Part 3 section 17 (1) of the Compulsory Third Party Insurance Regulation Act 2016 that:
  • could affect the competitive position of an insurer or other person or
  • is commercially sensitive for some other reason.

Documents held by the Regulator fall broadly into the categories outlined below.

• Corporate Files:
  • correspondence
  • minutes and internal memoranda
  • policies, work instructions and guidelines
  • reports.
• CTP claim information
• Communications available on our website:
  • Our Strategic Plan
  • Annual Reports
  • Corporate publications
  • Regulator Rules
  • CTP Insurer Deed
  • Commercial Deed and Rules
  • Consumer information brochures and fact sheets

Making an application for access to records and to amend records

An application for access to the Regulator’s documents must be made in writing and in accordance with the FOI Act. Applications must be accompanied by the fee, unless a fee waiver applies. See further information on Freedom of Information application requirements.

Your FOI request can be submitted using the Application Form below, or via email or letter.

Download the Freedom of Information Application Form

Before submitting an FOI application to the Regulator, you can contact our Accredited FOI Officer to discuss your application and assist in clarifying your requirements.

Accredited Freedom of Information Officer contact details:

Email: ctp@sa.gov.au

Telephone: 1300 303 558

Accredited Freedom of Information Officer
CTP Regulator
GPO Box 1095
Adelaide SA 5001
AUSTRALIA

The Regulator has 30 days to process your application.

If your application results in release of documents, either in whole or in part, you will be provided with details where the documents can be viewed; or copies will be provided to you. If your application is refused, in whole or in part, you will receive a letter explaining the decision.

Further information about the FOI process is available at https://archives.sa.gov.au.