Based on claimants surveyed in the last 12 months up to 31/12/2023. AAMI 82%, Allianz 84%, NRMA 80%, QBE 82%, Youi 74%

People with CTP claims are asked to take part in a survey. Participants rate their experience with the insurer managing their claim from 0 to 100 (0 being the worst, 100 being the best).

The survey results are then used to calculate an overall claimant service rating for each insurer.

Find out more about our claimant surveys.