Based on claimants surveyed in the last 12 months up to 31/12/2023. AAMI 82%, Allianz 84%, NRMA 80%, QBE 82%, Youi 74%

People who have made a claim for an injury as a result of a motor vehicle accident are asked to participate in a survey approximately three months after the claim is lodged. Survey participants are asked to give a rating from 0 to 100 on the overall experience they had with the insurer managing their claim (0 being a negative experience, 100 being a positive experience).

The survey results are used to determine an overall average claimant service rating for each CTP Insurer.

Find out more information about our claimant surveys.