Based on claimants surveyed in the last 6 months up to 30/06/2022. AAMI 83%, Allianz 76%, NRMA 74%, QBE 82%, Youi (new)

People who have made a claim for an injury as a result of a motor vehicle accident are asked to participate in a survey approximately three months after the claim is lodged. Survey participants are asked to give a rating from 0 to 100 on the overall experience they had with the insurer managing their claim (0 being a negative experience, 100 being a positive experience).

The survey results are used to determine an overall average claimant service rating for each CTP Insurer.

Find out more information about our claimant surveys.