The Freedom of Information Act 1991 (FOI Act) applies to all South Australian Government agencies unless exempted by regulation in respect of functions or classes of information.

The CTP Regulator (the Regulator) is committed to upholding the principles of transparency and accountability of the information it holds in accordance with the FOI Act.

Access to information

Under the FOI Act, you have a legal right to request access to documents held by the Regulator. You can also request the amendment of documents about your claim which are incomplete, incorrect, out of date or misleading.

Before making an FOI request, speak to the CTP Insurer handling your claim and the CTP Regulator about the information you need in case they can help with your query.

FOI exemptions

Some exceptions apply where the Regulator is legally unable to release certain information under the Compulsory Third Party Insurance Regulation Act 2016 (the CTPIR Act) or the FOI Act.

Regulation 11 of the Freedom of Information (Exempt Agency) Regulations 2008 exempts the Regulator from releasing information about a claim or action that is commercially sensitive or could affect the competitive position of a CTP Insurer or another person (confidential information within the meaning of Section 17[1] of the CTPIR Act) under:

The FOI Act only applies to Government agencies, not to CTP Insurers. However, the CTP Regulator Rules (6.10 and 6.11) deal with requests for information and how CTP Insurers are to manage those requests, and there are exemptions from releasing information at Rule 6.12.