Statement giving authority to obtain information
To lodge a CTP claim, you need to sign a 'Statement giving authority to obtain information'. Read this statement carefully before signing it. It gives the CTP Insurer permission to obtain information that helps them to assess and process your claim.
Whenever they use this, the insurer will:
- Tell you, at least seven days before the use
- Explain what information or documents they are requesting, and why they need this.
Once they receive any information or documents, the insurer will give you a copy within 21 days.
CTP Insurers' use of personal information
CTP Insurers need to comply with privacy laws (including the Australian Privacy Principles) and requirements set by the CTP Regulator about privacy.
If you have a CTP claim, the insurer will only give your personal information to a third party if it is:
- Necessary and relevant to managing your claim
- With your consent
- Reasonably expected
- Legally required
- Necessary for enforcing a criminal law, a law imposing a financial penalty, or to protect public revenue (for example, to detect and investigate fraud).
Find out more about CTP Insurers' privacy obligations.
