If you wish to make a CTP claim, the law requires you to sign a statement giving authority for your CTP Insurer to obtain information relevant to processing and assessing your claim. This authority to obtain information is included in the Injury Claim Form and Fatality Claim Form.

As the person making the claim, you should complete the authority unless you are under 18 years of age or unable to sign the authority. In this case, a parent, guardian or Power of Attorney should complete the authority. Your CTP Insurer uses the signed authority to obtain necessary documents (including medical information and a Vehicle Collision Report) to make sound decisions throughout the life of your claim.

The Regulator Rules require a CTP Insurer to take reasonable steps to inform you when and why they are using this authority, at least seven business days before its use. They must provide you with copies of the information they have collected within 21 days of them receiving it. The authority remains in place until your claim is resolved.

CTP Insurers and their representatives must comply with Commonwealth privacy laws including the Australian Privacy Principles and the requirements set by the CTP Regulator when collecting, storing and disclosing your personal information.

CTP Insurers must only disclose your information if the use or disclosure is:

  • necessary and relevant to managing your claim
  • made with your consent
  • reasonably expected
  • required by law, or
  • necessary for:
    • enforcing a criminal law or law imposing a financial penalty, or
    • the protection of public revenue (e.g. to investigate and detect fraud).

Read more about your privacy, including access to CTP Insurer privacy policies, and what you can do if you believe your CTP Insurer has incorrectly used or disclosed your personal information.