Keep up to date with COVID-19 developments

Following the announcement of the current lockdown in South Australia, the CTP Regulator would like to ensure claim lodgement proceeds without delay and injured road users continue to access reasonable and necessary treatment interventions, subject to Government lockdown directions.

Lodge an Injury Claim Form

Injury claim forms should be completed and sent directly to the CTP Insurer of the at-fault vehicle. To identify the CTP Insurer, visit Ezyreg CTP Insurer Search and enter the accident date and registration number of the at-fault vehicle. For assistance identifying the CTP Insurer, the Regulator’s Enquiries Line is available on 1300 303 558 or by emailing ctp@sa.gov.au. Office hours are 9:00 am to 5:00 pm (Monday to Friday).

If you have a claim with a CTP Insurer

Your claim will progress as usual with the insurer by telephone, email, letter, or video conferencing instead of face-to-face.

Continued access to reasonable and necessary treatment interventions

Video conference or telephone consultations are available through many GPs, specialists, consultant physicians, psychiatrists, and a range of other health practitioners if you are unable or do not wish to attend an appointment because of COVID-19.

Claim expenses and payments

Reimbursement of approved expenses and interim payments are being processed promptly as usual by insurers.

If you are experiencing financial hardship, you may be eligible to receive an interim payment from your insurer. Please discuss your request, and the information needed to support it, by telephone with your insurer.

If you feel your claim is experiencing delays, you should raise your concerns with the consultant handling your claim and if your concerns cannot be resolved, you should request a review by the Insurer’s State Claims Manager. View the CTP Insurer contact details here. Contact us if you are experiencing delays or have concerns about the progression of your claim during the lockdown period.

Your claim settlement is not delayed

An Injury Scale Value medical assessment (ISVMA) is sometimes used in settling claims to determine compensation eligibility. If one was arranged as part of your claim, the current circumstances may mean it is not possible or appropriate for you to attend. Please discuss this with your insurer. Your insurer may instead make an offer of settlement based on treating evidence or expert reports about your injury.

It is currently possible to use videoconferencing (telehealth) for pure mental harm ISV Medical Assessments. A protocol has been developed to outline obligations for the appropriate use of this technology by psychiatrists. A claimant information sheet and consent form have also been developed to support injured people with this process.

To access these resources, visit MAIAS or speak with your insurer.

Settlement payments are being processed promptly as usual by insurers, and upon receiving Centrelink clearance (if applicable).

If your claim has resulted in a court action, witnessing of documents is a requirement of the court process. If you are unable to have your documents witnessed because you are in social isolation or quarantine you should discuss with your legal representative how disruption to your claim may be minimised.

Visit the following websites for more COVID-19 information

You can also call the dedicated SA information line on 1800 253 787.

The Regulator will continue to monitor COVID-19 developments and will update this page with any further announcements.