To lodge a CTP claim, you will need to lodge a claim form with the at-fault-vehicle's CTP Insurer.
Find out who the CTP Insurer is
You will need to know the number plate for the at-fault vehicle in order to find out who the CTP Insurer is. You can use the EzyReg services and enter the vehicle’s plate number:
- online at EzyReg – select the ‘Check registration expiry date’ option, or
- through the EzyReg smartphone app.
Lodge your claim form
Find out how to lodge your claim form with the CTP Insurer.
Unknown or uninsured vehicle
If the motor vehicle responsible for the accident was unknown or unregistered (and therefore uninsured for CTP), or the at-fault driver did not stop to provide their details, a claim can be made under the Nominal Defendant Scheme.
You must lodge your claim with the Nominal Defendant Scheme, as soon as reasonably practicable, after it becomes apparent the at-fault vehicle cannot be identified or is unregistered.
Under this scheme, the Regulator allocates your claim to one of the CTP Insurers, who will require you to complete an injury claim form.
For more information about making a claim and the time limits that apply with the Nominal Defendant Scheme, please contact us.
The next steps
Click the links below for more information about: