There are two types of assessments you may be required to undertake as part of the claim process:

• Independent Assessments help determine your treatment, rehabilitation, care and support needs throughout your claim, and
• Injury Scale Value (ISV) medical assessments are part of the settlement process and are used to determine your eligibility for certain types of compensation and how much compensation you may receive.

The Independent Assessment and ISV medical assessment process is explained here.

Information and assistance

Our “Independent assessments” fact sheet and our “ISV medical assessments” fact sheet are available to download. Or you can contact the claims consultant managing your claim for further assistance.