Approved insurers

When you register your vehicle you also take out a compulsory third party insurance policy as required under the Motor Vehicles Act 1959 (SA). The Department of Planning, Transport and Infrastructure (on behalf of the Registrar for Motor Vehicles) collects your personal information as part of the registration process. Collection of this information is required under the Act, and is done on behalf of one of the insurers who are approved by the State to provide CTP insurance policies. Without this information you cannot be provided with a CTP insurance policy in respect of your vehicle, which may cause you to breach the law. Your personal information is used by the insurer for the purposes of providing you with a CTP insurance policy in respect of your vehicle, and for its business purposes. Your personal information may be used by your and other insurers in connection with the investigation and handling of CTP insurance claims but will not otherwise be disclosed to any third party (including any third party located overseas) except as permitted or required by law. The privacy policy of your insurer contains information about how you may access the personal information the insurer holds about you, and how you may complain about a breach of the Australian Privacy Principles by the insurer and how they will handle a complaint.

A link for information on each of insurers is listed below, along with a link to their privacy policy. If you do not know who your insurer is please contact the CTP Insurance Support Helpline and you will be provided with this detail.

Allocation of approved CTP Insurers

In South Australia, Compulsory Third Party (CTP) insurance is provided by the following four approved insurers:

From 1 July 2016 to 30 June 2019 all four approved insurers are required to provide the same CTP Insurance product at the same price.

The CTP approved insurers provide CTP insurance cover for persons injured as a result of a motor vehicle accident where the owner or driver of the motor vehicle is at fault.

At the time of registration, vehicles are automatically allocated to an approved insurer. Because all four approved insurers are required to provide the same CTP Insurance product at the same price, there is no advantage in being with any particular insurer.

This means you do not need to do anything further in relation to the allocation of insurers - it’s already been taken care of for you. All you need to do is complete the registration process and we’ll look after the rest.

How to find out who your approved CTP insurer is?

From 1 July 2016, the Vehicle’s Registration Details Certificate will contain the name of your allocated approved insurer.

Alternatively, if you would like to find out who your allocated CTP insurer is before you receive your Vehicle’s Registration Details Certificate please phone the South Australian CTP Insurance Personal Injury helpline.

Where do I find my approved CTP insurer on my Registration Details Certificate?

The Registration Details Certificate is sent out by the Department of Transport, Planning and Infrastructure (DPTI), as part of the vehicle registration renewal process, together with the vehicle registration renewal invoice, CTP Insurance Premium Schedule (MR85) form and occasional promotional materials.

On the Registration Details Certificate the allocated CTP insurer is printed in two separate locations – see sample below.

Is there any advantage in changing my allocated approved CTP insurer?

No. From 1 July 2016 to 30 June 2019 all four approved insurers are required to provide the same CTP Insurance product at the same price, so there will be no advantage in being with any particular insurer.

The entitlement to compensation you may receive, should you be injured, will be the same regardless of your insurer.

I would like to change my allocated approved CTP Insurer?

Changing insurers is not actively encouraged, but if there are serious concerns and legitimate reasons for renewing a CTP Insurance policy with another of the approved insurers, we will be able to assist this process.

If you wish to apply to change your allocated CTP insurer as part of the registration process, and live within 40 km of the Adelaide General Post Office, or live in a rural township with a Service SA Centre you are required to complete the following process.

Three step process:

  1. Attend in person at a Service SA Customer Service Centre;
  2. Complete the required Change of Allocated Insurer form; and
  3. Satisfy Service SA’s identification verification process.

Regional customers who are located more than 40km from the Adelaide General Post Office and live in an area without a Service SA Centre can contact the Service SA Customer Service Helpline on 13 10 84. A Change of Allocated Insurer form will be sent out to you once your identity has been provided to Service SA and verified. The completed form will then need to be returned to the South Australian CTP Insurance Regulator’s Office:

A completed Change of Allocated Insurer form requesting to change your allocated approved CTP insurer will be reviewed by the South Australian CTP Insurance Regulator’s Office. If the CTP Insurance Regulator’s Office requires further information, they will contact you.

Following receipt of your completed Change of Allocated Insurer form you will be notified in writing of the Regulator’s decision as to whether or not to approve your request to change insurers. If your request is approved, details of your updated allocated approved insurer will be provided on the documentation supplied at the next renewal period.

Contact

Phone 1300 303 558

Fax 1300 617 531

Office hours
9:00 am to 5:00 pm,
Monday to Friday

Location
Level 8, Wakefield House,
30 Wakefield Street,
Adelaide SA 5000

Postal Address
GPO Box 1095, Adelaide SA 5001

Email ctp@sa.gov.au

ABN 44 509 445 953